PREBOOK HOMES TERMS AND CONDITIONS (Customers)

Last Updated: October 16, 2025

INTRODUCTION

Welcome to Prebook Homes! These Terms and Conditions (“Terms”) govern your access to and use of the Prebook Homes website, mobile applications, and services (collectively, the “Platform”) as a tenant or prospective tenant.

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

1. DEFINITIONS

In these Terms, the following definitions apply:

• “Prebook Homes,” “we,” “our,” or “us” refers to Prebook Homes Ltd, a company registered in England and Wales.
• “Platform” refers to the Prebook Homes website, mobile applications, and services.
• “Customer,” “Tenant,” “you,” or “your” refers to individuals seeking rental properties through our Platform.
• “Landlord” refers to property owners or agents who list properties on our Platform.
• “Property Listing” refers to rental properties advertised through our Platform on our website and partner marketplaces including Gumtree, Facebook Marketplace, Craigslist, and targeted billboards.
• “Multi-Channel Advertising” refers to our service distributing landlord property listings across our website, Gumtree, Facebook Marketplace, Craigslist, and billboard advertising.

2. OUR SERVICES

2.1 Property Connection Platform

We operate a property connection platform where:

• Landlords subscribe to advertise their properties across multiple channels including our website, Gumtree, Facebook Marketplace, Craigslist, and targeted billboards
• We facilitate tenant discovery of properties through our centralized search at prebookhomes.com/explore/?type=rent
• Tenants can view property galleries, connect with landlords via built-in chat, and manage inquiries directly on our Platform
• We provide landlords with subscription-based access to our listing and tenant connection services
• All rental transactions, agreements, and payments remain directly between landlords and tenants

Important: We are a connection platform only. We do not offer credit-building services, handle rental payments, or act as letting agents. All rental agreements are directly between you and the landlord.

2.2 Multi-Channel Property Advertising

Our platform enables landlords to:

• List properties on our dedicated rental website
• Distribute listings to partner marketplaces (Gumtree, Facebook Marketplace, Craigslist)
• Leverage targeted billboard advertising for maximum visibility
• Receive tenant inquiries through our centralized Platform
• Manage communications via our built-in messaging system

Note: We do not advertise on Billboards, Billboards, or similar traditional property portals.

3. PROPERTY SEARCH AND CONNECTION

3.1 Property Information

• Property listings are created and maintained by subscribing landlords
• Listings appear across our website and partner channels (Gumtree, Facebook Marketplace, Craigslist, billboards)
• We aim to ensure accuracy but cannot guarantee all information is current, complete, or available
• Property availability, pricing, and terms require direct landlord confirmation
• Property galleries and virtual tours are provided for information purposes only
• Landlords pay monthly subscription fees for multi-channel advertising and tenant connection services

3.2 Tenant-Landlord Connections

• We facilitate initial connections between tenants and landlords through our Platform
• Tenants can browse properties at prebookhomes.com/explore/?type=rent
• Built-in chat enables direct communication between parties
• All viewing arrangements, negotiations, and agreements are made directly with landlords
• We do not conduct property viewings or verify property conditions
• Response times depend on individual landlord availability and subscription level

3.3 No Financial Transactions

Important: We do not:

• Handle any customer money, rent payments, or security deposits
• Collect or process financial transactions between parties
• Hold money on behalf of landlords or tenants
• Act as estate agents, letting agents, or financial intermediaries
• Provide tenancy deposit protection or rent guarantee services

We are strictly a property connection and advertising platform. All financial aspects of rentals are conducted directly between you and the landlord.

4. LANDLORD SUBSCRIPTION SERVICES

4.1 Subscription Access

Landlords access our multi-channel advertising through subscription plans available at prebookhomes.com/pricing/, which include:

• Property listing creation and management
• Distribution across our website and partner marketplaces
• Billboard advertising exposure
• Tenant inquiry management and chat functionality
• Analytics and listing performance tracking

4.2 Tenant Perspective

As a tenant, you benefit from:

• Access to properties advertised across multiple channels in one place
• Direct landlord connections without intermediary fees
• Comprehensive property galleries and details
• Secure messaging for inquiries and viewings

5. USER OBLIGATIONS

5.1 Account Information

You agree to:

• Provide accurate and current personal information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access
• Update information when your circumstances change
• Use the Platform only for legitimate rental searches

5.2 Platform Usage

You agree to:

• Use the Platform only for lawful purposes related to rental property searches
• Respect intellectual property rights of landlords and Prebook Homes
• Not interfere with Platform operations or other users
• Communicate respectfully with landlords through our messaging system
• Comply with all applicable UK housing and consumer protection laws

5.3 Communication Guidelines

• Use our built-in chat system for all landlord communications
• Do not share personal contact details unless arranged with the landlord
• Report inappropriate landlord behavior through our support channels
• Respect landlord response times and availability

6. LANDLORD RELATIONSHIPS

6.1 Direct Relationships

• All tenancy relationships are directly between you and landlords
• We are not party to any tenancy agreements or rental contracts
• We do not guarantee landlord responsiveness, property quality, or rental success
• Rental disputes should be resolved directly with landlords
• Landlords are responsible for property compliance with UK housing standards

6.2 Platform Role

• We provide connection and advertising services only
• No endorsement of specific landlords, properties, or listing accuracy
• Landlord verification and due diligence is your responsibility
• We may remove listings or suspend accounts for policy violations

7. DATA PROTECTION AND PRIVACY

7.1 Personal Information

• We collect and process personal data as described in our Privacy Policy
• Data is used to facilitate tenant-landlord connections and Platform operations
• Chat communications may be monitored for quality and safety
• Data retention follows applicable UK data protection regulations

7.2 Communication Data

Your messages to landlords are private but may be accessed:

• For dispute resolution or safety concerns
• To comply with legal requests
• For Platform improvement and analytics

8. INTELLECTUAL PROPERTY

8.1 Platform Content

• All Platform design, software, and branding is owned by Prebook Homes
• Property listings and photos remain the intellectual property of landlords
• You may not reproduce, distribute, or commercially use Platform content
• Limited license granted for personal rental search purposes only

9. LIMITATION OF LIABILITY

9.1 Platform Limitations

We do not guarantee:

• Property availability, accuracy, or completeness of listings
• Landlord responsiveness, reliability, or property quality
• Successful rental outcomes or tenant-landlord matches
• Continuous Platform availability or performance
• Compatibility of listings with your specific requirements

9.2 Liability Exclusions

To the maximum extent permitted by law:

• We exclude liability for indirect, consequential, or punitive damages
• Our total liability is limited to any fees you have paid us (if applicable)
• We are not liable for landlord actions, omissions, or property conditions
• Rental transactions and viewings are entirely at your own risk
• We are not responsible for third-party marketplace content or performance

10. COMPLAINTS AND DISPUTE RESOLUTION

10.1 Internal Complaints

• Contact us first for Platform-related complaints at prebookhomes.com/contact/
• We aim to acknowledge complaints within 3 working days
• Full responses provided within 8 weeks
• Platform issues distinguished from landlord-tenant disputes

10.2 Landlord Disputes

For rental or landlord issues:

• Contact the landlord directly through our Platform chat
• Landlord-tenant disputes fall under tenancy law and housing regulations
• We cannot mediate rental agreement disputes
• Consider The Property Ombudsman for unresolved landlord complaints

11. TERMINATION

11.1 Account Termination

You may close your account at any time by:

• Contacting customer support through our contact page
• Following any available self-service account closure options
• Removing stored personal information where possible

11.2 Service Termination by Us

We may terminate or suspend access if:

• You breach these Terms
• Fraudulent or illegal activity is suspected
• Legal compliance requires suspension
• Your account shows prolonged inactivity

12. CHANGES TO TERMS

12.1 Modifications

• We may update these Terms to reflect Platform changes or legal requirements
• Material changes notified via email, Platform notice, or website posting
• Continued use after changes constitutes acceptance of new Terms
• You may terminate your account if you disagree with updates

13. GENERAL PROVISIONS

13.1 Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of English courts.

13.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the complete agreement between you and Prebook Homes regarding Platform use.

13.3 Severability

If any provision is found invalid or unenforceable, remaining Terms continue in full effect.

13.4 Contact Information

For questions about these Terms or our services:

Email: contact@prebookhomes.com
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Customer Service: Contact Us

Regulatory Information:

• A software by To Digital Tech LTD Company Registration: 16443437
  
• ICO Registration: ZC001297

By using the Prebook Homes Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Note: Prebook Homes no longer offers Rent2Credit or any credit-building services. These Terms reflect our current operations as a property connection and multi-channel advertising platform only.